FAQS

WHAT SHIPPING METHODS ARE AVAILABLE?

Wizardrystore.com partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from the UK, USA or global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS or other fast shipping carriers.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

It usually takes 7-21 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. LED FAIRY LIGHTS is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

DO YOU SHIP INTERNATIONALLY?

Wizardrystore.com is proud to service our customers from all over the world! If you can't find your country in the drop-down menu at checkout, please contact us and we will fix it for you.

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for it's status to update.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! Wizardrystore.com provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but Wizardrystore.com does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

WHAT ABOUT TAXES & DUTIES?

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at LED FAIRY LIGHTS. For further details of charges, please contact your local customs office.

IS BUYING ON-LINE SAFE?

At Wizardrystore.com, we use the latest security measures to protect your details right from the landing page

• 256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure.
• All pages on Wizardrystore.com, including our checkout and payment pages are secured. Secured webpages begin with "https://" and depending on the web browser you're using, a padlock symbol in URL field, or a key symbol in the bottom right-hand status bar will be shown.

HOW CAN I CANCEL OR CHANGE MY ORDER?

If you need to cancel or change your order please contact us ASAP before the order is dispatched from our warehouses.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

WHAT IS YOUR RETURN & REFUND POLICY?

We offer a 14-day return policy on most of our products, except for intimate articles. For more information on our return and refund policy, please click HERE

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

THERE IS SOMETHING WRONG WITH MY ORDER!

Fear not! The Wizardrystore crew is here to help. Simply drop us an email at support@croug.com with your order number. explain what's wrong with your order and add images if possible and we'll reply within one working day.