Refunds & Returns
If you wish to return an item, please send an email to support@croug.com and please state the following: Order Number, Reason for Return, the product(s) you wish to exchange the return for, your name & address. If you’re eligible to return the item, We will provide you with the return address. For all returns and exchanges, we need to be notified within 14 days of delivery. You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one.
To avoid potential issues, we recommend using a tracking service when returning an item.
* We are not responsible for packages getting lost on the way to us.
WHAT IS THE TIME FRAME TO TAKE ADVANTAGE OF THE REFUND OPTION?
14 days return policy from the date of receiving your order
WHO PAYS THE SHIPPING COST ON RETURNS?
If it is a return or exchange, the customer needs to pay for the shipping back
WHAT IS THE POLICY FOR PRODUCTS WHICH ARE NOT BROKEN BUT THE CUSTOMER WANTS TO RETURN BECAUSE THEY CHANGED THEIR MIND?
You can return a product within a period of 30 days as long as the product is in the same condition as when we sent it and has not been used yet.
WHAT IS THE NEXT STEP TO INITIATE A RETURN?
Email us at support@croug.com or use our Contact Us Page HERE
WHAT IS THE POLICY FOR BROKEN PRODUCTS?
If the product is broken to a manufacturing error the customer has 6 months warranty.
FOR WHICH PAYMENT METHODS A REFUND CAN BE PROCESSED?
Credit Card and Paypal.
HOW LONG DOES IT TAKE TO GET THE MONEY BACK ONCE THE REFUND PROCESS HAS STARTED?
After receiving the item, refunds takes between 1 to 3 weeks if you have paid using a credit card, And 1-3 days if you have paid using PayPal.